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Refund Policy

Refund Policy MassageRx - Hamilton TMJ Solutions
Effective Date:03/09/2025
Last Updated: 03/09/2025
 

At Hamilton TMJ Solutions, we are committed to providing high-quality, evidence-informed care. We understand that circumstances may change, and we aim to handle cancellations and refunds fairly and transparently, in accordance with New Zealand consumer law.

 

1. General Refund Policy

We do not offer refunds for:

  • Change of mind

  • Finding a similar service elsewhere

  • Deciding not to proceed with treatment after booking

  • Prepaid treatments that have partially been used

Refunds may be considered under the Consumer Guarantees Act 1993 if:

  • A service was not delivered as agreed

  • A treatment was not provided with reasonable care and skill

  • You were unable to receive the service due to a clinical contraindication identified by our practitioner

 

2. Cancellation Policy

To ensure fairness and availability for all clients, we require:

  • At least 24 hours’ notice for cancellations or rescheduling

  • Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee

  • No-shows may be charged the full appointment fee or result in forfeiture of prepaid sessions

 

3. Prepaid Packages

Prepaid treatment packages are valid for 12 months from the date of purchase. Refunds for unused packages will only be considered if:

  • You are medically unable to continue treatment (with supporting documentation)

  • The service can no longer be provided by Hamilton TMJ Solutions

Partial refunds for unused sessions may be calculated based on the full standard rate of completed treatments, not the discounted package rate.

 

4. Payment Methods and Afterpay

We offer Afterpay to support affordability. Refunds for Afterpay transactions will be processed through the same platform and may take several business days to reflect.

 

5. How to Request a Refund

To request a refund or discuss a cancellation, please contact us directly:

📧 Email: carey@massagerx.co.nz
📞 Phone: +64 021 269 4543
📍 Address: C/- CrossFit Taurus, Unit 3, 143 Maui Street, Pukete, Hamilton 3200

Please include your full name, appointment date, and reason for the request. We aim to respond within 2 business days.

 

6. Changes to This Policy

Hamilton TMJ Solutions reserves the right to update this Refund Policy at any time. Changes will be posted on our website and will apply to future bookings.

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