Privacy Policy for MassageRx – Hamilton TMJ Solutions
Effective Date: 03/09/2025
Last Updated: 03/09/2025

MassageRx is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.
 

1. Information We Collect
We may collect the following types of information when you visit our website, book an appointment, or engage with our services:

Personal Information
•     Full name
•     Contact details (email address, phone number, physical address)
•     Date of birth
•     Payment details (processed securely via third-party providers)
Health Information
•     Medical history relevant to TMJ dysfunction and related conditions
•     Treatment notes and progress reports
•     Referral letters or diagnostic results (if provided)
Website Usage Data
•     IP address
•     Browser type and device information
•     Pages visited and time spent on site
•     Cookies and analytics data (see Section 7)

2. Purpose of Collection
We collect your information to:
•     Provide specialised TMJ treatment and related services
•     Communicate appointment details and follow-up care
•     Process payments and manage billing
•     Improve our website and service offerings
•     Comply with legal and regulatory obligations

3. How Your Information Is Stored
Your information is stored securely using encrypted systems and password-protected databases. We take reasonable steps to protect your data from loss, unauthorised access, misuse, or disclosure.
Health records are retained in accordance with the Health Information Privacy Code 2020, and securely disposed of when no longer required.

4. Disclosure of Information
We do not sell or share your personal information with third parties except:
•     With your consent
•     To healthcare providers involved in your care
•     To payment processors (e.g., Afterpay)
•     When required by law or regulatory authorities

5. Your Rights
You have the right to:
•     Access your personal and health information
•     Request corrections to inaccurate or incomplete data
•     Withdraw consent for non-essential communications
•     Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise these rights, please contact us at:
📧 carey@massagerx.co.nz
📞 +64 021 269 4543

6. Use of Afterpay and Payment Security
We offer Afterpay as a payment option to support accessibility and affordability. All payment transactions are handled securely through trusted third-party platforms. We do not store your credit card or banking details.

7. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and collect anonymous usage data. You can disable cookies in your browser settings, though this may affect site functionality.
We use analytics tools to understand visitor behavior and improve our services. These tools do not identify individual users.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.

 

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out:
MassageRx – Hamilton TMJ Solutions
📍 C/- CrossFit Taurus, Unit 3, 143 Maui Street, Pukete, Hamilton 3200

📧 carey@massagerx.co.nz

📞 +64 021 269 4543